As at 01.02.2007

The Young Men’s Christian Association of Brisbane

Privacy Policy

 

1. Introduction

We understand that the privacy of your personal details, and the security of your transactions with us, is

of paramount importance to you. The Young Men.s Christian Association of Brisbane has therefore adopted

data protection policies with respect to your privacy and security. The Young Men.s Christian Association of

Brisbane.s Privacy Policy sets out the rules we will abide by when dealing with personal information we

collect from individuals in the course of our business. We have based our policy upon the Internet Industry

of Australia’s (IIA) draft Privacy Code of Practice, which adopts internationally recognised Privacy

protection standards (such as the ’ Safe Harbour’ principles required by most European countries). This

Policy and The Young Men.s Christian Association of Brisbane comply with the requirements of the Privacy

Act 1988 (Cth).

1.1 In order to ensure that we meet and maintain our Privacy standards, we have appointed a

privacy officer. Should you wish to contact us in relation to Privacy, please email us at

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1.2 We may make alterations or additions to this policy from time to time. Should we do so, we will

update the policy on our web site. We require that all our customers and members agree to abide

by our Privacy Policy as part of our terms of trade. This policy also applies to users of our web

site who are not customers or members of The Young Men.s Christian Association of Brisbane.

1.3 Please note that we cannot and do not assume any responsibility for the privacy or security

practices of any other web site which you may be able to access through our site, or for our

customers’ level of compliance with our code.

1.4 This Privacy Policy may be obtained from all our web sites or a hard copy is available from any

Young Men.s Christian Association of Brisbane centre or branch.

2. What Information Do We Collect?

The Young Men.s Christian Association of Brisbane collects different information about you at different

times. There are three broad categories of information that we collect:

2.1 Information we require to supply our services.

(a) When you first sign up as a member, or as a parent or guardian of a child, or contract with

The Young Men.s Christian Association of Brisbane for our services, or when you make an

inquiry about our services, we request information such as your name, address, telephone

number, email details of your primary and secondary contacts, credit card details (if you are

paying online). We may also ask for your age and gender or health information if that is

necessary to provide our service to you.

(b) We may also monitor and/or record telephone conversations with you from time to time in

order to train staff and to improve our service to you.

2.2 Non-personally identifying information.

(a) In addition to holding the types of information specified in 2.1 (a) and (b) above, The Young

Men.s Christian Association of Brisbane operates statistical data-gathering software on its

web site, collecting information about the number of visitors coming to the site. No

identifying information is collected by this software. The software records the Internet

Protocol (IP) address of the visitor only. We use this information to improve our own

technical structure and performance, and to determine which areas of our web sites are most

popular.

(b) We also use ’cookies’. Cookies are pieces of information that a web site can transfer to an

individual’s computer in order to allow that web site to store information about user

preferences. We use cookies which expire once the visitor leaves our web site. Cookies are

used to collect session identification. It is possible to adjust your internet browser to refuse

cookies, but you may find that this reduces the functionality of the site.

2.3 Other demographic information.

If you respond voluntarily to our surveys or other interactive communications, we collect the

responses and use the information to improve the quality and range of The Young Men.s Christian

Association of Brisbane products and services.

3. How Do We Use Personal Information We Have Collected?

3.1 We collect and use your personal information to operate our web site and deliver our services to

you. We will use your personal information to provide you with:

· Program information updates

· News & Events notification

· Sending of invoices or statements

· Sale of goods and services

3.2 You may stop the delivery of future promotional email from The Young Men.s Christian

Association of Brisbane by following the specific instructions in the email you receive. These

instructions will tell you how to remove your name from our promotional email list.

3.3 We may use your personal information to:

(a) contact you in relation to upgrading your use of our services, special offers (from us, or on

behalf of third parties), with newsletters, surveys and individual service audits. We may give

extracts of our customer lists containing personal information to third party contractors to do

this on our behalf. We will ensure that those contractors are bound to protect your personal

information to the same standard that we are.

(b) identify the source of new customers to The Young Men.s Christian Association of Brisbane;

(c) monitor and address complaints, other feedback, and to resolve disputes;

(d) in the case of credit cards, to bill you for services;

(e) in the case of Australian Business Numbers (ABNs), to verify your identity;

(f) maintain a technical and account history of your dealings with us, and to re-establish your

account with us where you rejoin as a customer within six months of having terminated your

account;

(g) monitor your compliance with our Acceptable Use Policy and other terms and conditions of

supply;

3.4 We will treat all information we collect from you as strictly confidential. The Young Men.s Christian

Association of Brisbane does not rent or lease its customer lists to third parties.

The consequences of any breach of this policy by an employee of the YMCA may include

reprimanding and counselling to ensure they are fully cognisant with the requirements of the

YMCA Privacy Policy. Any further breaches may place their continued employment at risk.

We will not reveal, disclose, sell, distribute, rent, licence, share or pass onto any third party

(other than those who are contracted or supply services to The Young Men.s Christian Association

of Brisbane) any personal information that you may have provided to us unless we have your

express consent to do so, other than in the circumstances set out in the next paragraph.

3.5 We will disclose your personal information, without notice or your consent, only if:

(a) we are required to do so by law or in the good faith belief that such action is necessary to

conform with the laws, applicable code of conduct or legal process served on us in relation to

our business or web site;

(b) to protect and defend the rights or property of The Young Men.s Christian Association of

Brisbane;

 (c) if we consider it necessary to do so in order to enforce or apply the terms of any of our

agreements with you;

(d) if we sell our business or part of it; and

(e) in extreme circumstances, to protect the personal safety of users of The Young Men.s

Christian Association of Brisbane, its web site, our staff or the public

(f) When any child protection concerns are identified by the service either at point of initial

contact or during the course of our work with the child/family. In these cases the reasons for

the disclosure will be clearly documented

4. Security

4.1 The Young Men.s Christian Association of Brisbane has implemented security features in our

database to protect your personal information from unauthorised access. We maintain our

servers in a controlled, secured environment. Only staff who need to have access to your

personal information in order to perform their job function are authorised to access the database.

Constant changes to the internet and technology mean that we cannot guarantee that data

transmission will be 100% secure, or safe from attack by unauthorised intruders.

4.2 If you do not wish to provide your credit card details over the internet when joining The Young

Men.s Christian Association of Brisbane you may contact the centre or program manager in

question for alternative methods of payment.

5. Other Disclosure By You

5.1 You might provide personal information through your participation in chat sessions, message

boards, email exchanges or newsgroups accessed via our web sites, or another service provided

by The Young Men.s Christian Association of Brisbane. This information is public and immediately

available to anyone who has access to such a site; it is not private. The Young Men.s Christian

Association of Brisbane urges you to enter only information that you are comfortable to share

with the public at large in this public domain. This Privacy Policy does not apply to such

information.

5.2 You should never reveal your password to third parties. If you lose control of your password, you

may lose control over your personal information and may be liable for actions taken on your

behalf by third parties using your password and/or personal information. Therefore, if your

password has been compromised for any reason, you should immediately change it.

5.3 If you collect personal information which you keep on servers provided by The Young Men.s

Christian Association of Brisbane as part of our service to you (including email), you alone are

responsible for compliance with the Privacy Act 1988 (Cth) in respect of that information. We

take no responsibility for your dealings with personal information you collect.

6. How To Access & Correct Your Personal Information

6.1 If you contact us via telephone, you will need to answer a few security questions to properly

establish your identity before any personal information is revealed or amended.

7. Children’s Privacy

The Young Men.s Christian Association of Brisbane does not knowingly collect, use or market any

information to children without seeking parental or a guardian’s consent. We also urge you to familiarise

yourself with your legal responsibilities with regard to children and the internet.

8. Complaints

If you have a complaint about any aspect of our Privacy procedures, please contact our Privacy Officer on

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complaint to your satisfaction within a reasonable time, you or we may refer the complaint to the Privacy

Commissioner.